Shipping policy

Wolf Mall

Welcome to Wolf Mall — we’re glad you’re here. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure a smooth and transparent shopping experience.

1. Order Processing Time

All orders placed with Wolf Mall are processed within 1–2 business days after order confirmation.

· Orders placed on weekends or public holidays are processed on the next business day.

· You will receive an order confirmation once your order has been successfully placed.

2. Delivery Timelines (Pakistan)

Estimated delivery times after dispatch are as follows:

· Lahore: 2–3 business days

· Islamabad / Rawalpindi: 3–4 business days

· Karachi: 5–6 business days

· Other cities & remote areas: Delivery times may vary depending on location and courier coverage

⏳ Please note: Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on:

· Delivery location

· Order weight

· Courier rates

The final shipping cost is displayed at checkout before you complete your order.
No hidden charges — full transparency guaranteed.

4. Order Tracking

Once your order is dispatched:

· You will receive a confirmation message or email

· Tracking details may be shared where applicable

· You can monitor your order status until delivery

5. Cash on Delivery (COD)

Wolf Mall offers Cash on Delivery (COD) across Pakistan.

Please ensure:

· Availability at the delivery address

· Correct contact details for smooth handover

Failure to receive a confirmed COD order may affect future order eligibility.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Wolf Mall is not responsible for:

· Delays due to incorrect or incomplete addresses

· Failed deliveries caused by unreachable contact numbers

Any re-shipping costs due to address errors will be borne by the customer.

7. Damaged, Missing, or Incorrect Orders

If your order arrives:

· Damaged

· Missing items

· Incorrect products

Please contact us within 48 hours of delivery with:

· Order number

· Clear photos/videos of the issue

We will assess and resolve the matter according to our Return & Refund Policy. 

8. Delivery Delays & Force Majeure

Wolf Mall is not liable for delivery delays caused by:

· Courier service disruptions

· Natural disasters

· Political or security situations

· Strikes or unforeseen operational issues

We appreciate your patience and understanding in such cases.

9. Contact Us

For any shipping-related queries or assistance, feel free to reach out:

Wolf Mall
Email: support@wolfmall.com.pk
WhatsApp: +92 310 7868769
Serving customers across Pakistan

Final Note

At Wolf Mall, we aim to deliver not just products — but trust, quality, and reliability.