Refund policy

Wolf Mall

At Wolf Mall, we want you to feel happy and confident with every order you place. We carefully pack each product, but if something doesn’t arrive the way it should, please don’t worry — we’re here to help.

When Can You Request a Return or Refund?

If Something Went Wrong with Your Order

You can reach out to us if:

· Your package arrived damaged or opened

· You received the wrong item

· Something is missing from your order

Just let us know within 48 hours of delivery, and we’ll take care of it.

 

Change of Mind

Because our products include food items, herbs, spices, and other consumables, we’re unable to accept returns once a product has been opened or used.

If your item is completely unopened and unused, you can still reach out — we’ll always try to help where possible.

 

How to Get Help (It’s Easy!)

Getting in touch with us is simple:

Email: support@wolfmall.com.pk
WhatsApp: +92 310 7868769

Please share:

· Your order number

· Clear photos or a short video of the issue

· A quick message explaining what happened

This helps us resolve your concern faster and more smoothly.

What Happens Next?

· Our support team will carefully review your request

· If everything checks out, we’ll arrange a refund or replacement

· We may contact you if we need any additional details

We aim to make this process stress-free and fair for everyone.

Refunds & Replacements Timeline

Once your request is approved:

· Your refund or replacement will be processed within 14 business days

· Refunds are sent via:

o Your original payment method (for prepaid orders), or

o Bank transfer (for Cash on Delivery orders)

A Few Things to Keep in Mind

For safety and hygiene reasons, we’re unable to process returns or refunds for:

· Opened or used products

· Requests shared after 48 hours of delivery

· Items damaged after delivery due to misuse

We truly appreciate your understanding — these rules help us keep quality and fairness high for all customers.

Order Cancellation

· Orders can be canceled before dispatch by contacting us

· Once an order is shipped, cancellation isn’t possible, and our return policy applies

In rare cases, Wolf Mall may cancel an order due to:

· Stock unavailability

· Pricing errors

· Payment verification issues

If this happens, you’ll be informed right away.

Our Promise to You

If you’ve genuinely faced an issue, we’re on your side.
We believe in honest business, clear communication, and taking care of our customers the right way.